About

FAQs

If your question is not answered here, e-mail the website manager

ABOUT FILM FORUM:
Q: What are Film Forum's business hours?
Q: What is the film selection process?
Q: How do I submit a new film to be considered for exhibition at Film Forum?
Q: Do you rent the theater for screenings?
Q: What does it mean to be a nonprofit cinema?

TICKETING:
Q: How can I buy tickets?
Q: May I purchase tickets over the phone?
Q: How do I buy for a double feature?
Q: Why can’t I buy double feature tickets online?
Q: Is there a discount for senior citizens?
Q: Is there a student discount?
Q: Is there a group discount?
Q: Is there any way to reprint an online ticket confirmation?

OTHER QUESTIONS:
Q: What do I do if I've lost or had my membership card stolen?
Q: How do I get on your mailing list, change my address or remove myself from your list?
Q: I'm receiving duplicate calendars. How do I stop this?
Q: How do I get off your e-mail newsletter list?
Q: Do you make grants to filmmakers?
Q: Where are the nearest ATMs?
Q: How do I locate a page or piece of information on your site?

ANSWERS:

ABOUT FILM FORUM:

Q: What are Film Forum's business hours?

A: The box office opens daily at 12:15pm.
The administrative offices are open Monday through Friday, 9:00am – 5:00pm.

Q: What is the film selection process?

A: New films for the premieres program are selected by Karen Cooper, Director, and Mike Maggiore, Programmer & Publicist. Repertory films are chosen by Bruce Goldstein, Director of Repertory Programming.

Premieres: Staff travels extensively to film festivals around the world to identify the best in new domestic and international cinema. Programming staff request DVDs from filmmakers and distributors to preview year-round. We look for films that “break the rules”; tell stories in a new way; deal with controversial or provocative subject matter; treat relevant social, political and historical realities in innovative ways (both formally and intellectually); and give emerging filmmakers the opportunity to reach the general public for the first time.

Repertory Program: Director of Repertory Programming Bruce Goldstein is committed to the presentation of American and international classics and re-discoveries. He regularly programs rare films culled from the world’s archives and secures new 35mm prints of classics from U.S. distributors as well as international sources. Because of this commitment to quality, Film Forum has been directly or indirectly responsible for upgrading the quality of classic film presentation across the country over the past decade.

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Q: How do I submit a new film to be considered for exhibition at Film Forum?

A: Due to the volume of submissions, WE DO NOT ACCEPT UNSOLICITED DVDS.
For consideration, e-mail Mike Maggiore the following information:

  • synopsis
  • film festivals / prizes
  • press coverage
  • contact info for filmmaker, distributor or sales agent
  • The submission should be no longer than 2 pages in length.
  • If we are interested in previewing your film, we will contact you with further instructions. Please no phone calls.

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Q: Do you rent the theater for screenings?

A: No. As a nonprofit cinema, we program our calendar with films that meet our mission and curatorial criteria. Since screenings begin daily at 1pm every day of the year, our calendar is filled with our own programming.

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Q: What does it mean to be a nonprofit cinema?

A: Film Forum’s mission is to present the best of new and classic films through two distinct, complementary film programs: NYC theatrical premieres of American independents and foreign art films; and repertory selections including foreign and American classics, genre works, festivals and directors’ retrospectives.

As a nonprofit, our operating income comes from a combination of earned income (ticket sales, concession, merchandise, gift cards) and funding from private and public sources. Thus, we are not as beholden to “the bottom line” as are commercial theaters, and are able to take significant risks in our programming. In order to keep our films accessible, we offer a multi-level membership program that affords considerable savings on ticket purchases and a host of other benefits.

Film Forum provides significant marketing and publicity support for all of our films and programs. We produce calendars, press books, and press releases for every movie we premiere and for our repertory re-releases and festivals. We take paid advertising in the New York Times and Time Out New York and our publicists work directly with filmmakers and their subjects to promote their films.  We commit significant resources towards these efforts, money that small distributors might not be able to afford on their own.

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TICKETING:

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Q: How can I buy tickets?

A: Tickets can be purchased: online 24 hours a day, 365 days a year or at the box office every day starting at 12:15 pm. To purchase online, simply click the BUY TICKETS link next to the film you wish to see (button displays as soon as tickets are available for that film), or click the BUY TICKETS NOW button in the right-hand navigation bar to see this week's schedule and purchase tickets there. Tickets for single features may be purchased in cash at the box office, seven days in advance, or with a credit card through our website. Double (and triple) feature tickets must be purchased in cash at the box office, day of the show, only.

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Q: May I purchase tickets over the phone?

A: No. However, members at the $250 level and above can make reservations in advance by calling the administrative office Monday – Friday at 212-627-2035 or the box office the day of the show after 12:15pm at 212-727-8112. Reserved tickets are purchased when they are picked at the box office.

Q: How do I buy for a double feature?

A: Double (and triple) feature tickets must be purchased in cash at the box office, day of the show, only. When you purchase a ticket to a film that is part of a double bill, one admission charge permits you to see both films. 

All double features are marked on the website with  2 FILMS FOR 1 ADMISSION  or the wording "DOUBLE FEATURE" or "TRIPLE FEATURE".  Keep your ticket stub in a secure place as you will need it for re-entry for your second movie.

Tickets for double features go on sale the day of screening at the box office only:

  • First show of the day: sales begin when theater opens at 12:15pm.
  • Second show of the day: sales begin 20 minutes after the first feature begins.
  • All remaining show times: Tickets for each show time go on sale 20 minutes after that feature’s previous showtime begins.
  • SELLOUTS: Once a film sells out, tickets for the next available show time go on sale immediately.
  • Triple Features: The above policy applie, except that the sales for the first screening of the third feature of the day begin 20 minutes aftre the second feature of the day begins.

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Q: Why can’t I buy double feature tickets online?

A: The number of seats available for each show is dependent upon the number of tickets sold to the previous show, and, ultimately, to the number of people who stay on to see both features. For this reason we must sell shows in consecutive order. After tickets are sold for the first two films of the day, sales for each film begin 20 minutes after the start time of the preceding film of the same title.

When one-half of a double feature is sold out, we start a standby line outside. People often leave after the first feature, therefore freeing up additional seats. Our ushers count seats and include as many people from the standby line as possible (for that reason, we ask your cooperation in NOT leaving coats or other belongings on seats!). It's extremely rare that a film is so popular that some on the standby line do not get in.

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Q: Is there a discount for senior citizens?

A: Yes. There are two ways for seniors 65+ to receive the $7.50 senior ticket price:

  1. Senior membership: Those 65+ may purchase a $75 membership at the discounted price of $50. Members receive $7.50 tickets to any screening, any day of the year. This senior membership special is only available at the box office or online
  2. Senior-priced tickets: Seniors 65+ pay $7.50 for shows Monday – Friday which begin before 5pm.

Proof of age required to receive these senior discounts.

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Q: Is there a student discount?

A: Yes. Students who are currently enrolled in school may purchase a $75 membership at the discounted price of $50. Members receive $7.50 tickets to any screening, any day of the year. The student membership is only available at the box office or online. A valid student ID must presented at time of purchase. 

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Q: Is there a group discount?

A: Yes. We offer a reduced rate of $7.50 per ticket for school or nonprofit groups (others on a case by case basis) of 10 or more to matinee screenings, Monday through Friday. All other shows are $13.00. Group sales must be booked in advance and can pay with cash or check. We encourage teachers with students to attend on this basis. Please call Adam Zax, (212) 627-2035, or email him: AdamZ@filmforum.org.

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Q: Is there any way to reprint an online ticket confirmation?

A: Yes. Go to http://www.printtixusa.com/reprint/. You will need your confirmation number & the last 4 digits of the credit card that you used to purchase the tickets.

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OTHER QUESTIONS

Q: What do I do if I've lost or had my membership card stolen?

A: You must have a card to receive your discounted tickets. If you need a new card, call the Membership Coordinator, Craig Balan, at 212-627-2035 from 10 AM through 5 PM, Monday through Friday. Or e-mail Craig Balan. Your card will be invalidated electronically and a new one will be issued.

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Q: How do I get on your mailing list, change my address or remove myself from your list?

A: Call 212-627-2035, or e-mail us.

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Q: I'm receiving duplicate calendars. How do I stop this?

A: We make every effort to remove duplicates from our mailing list. If you receive more than one calendar, please send us the actual mailing label of the duplicate you would like removed. You can also e-mail or call us at 212-627-2035 from 10 AM through 5 PM, Monday through Friday.

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Q: How do I get off your e-mail newsletter list?

A: Click on the unsubscribe link at the bottom of the e-mail newsletter, call 212-627-2035 from 10 AM through 5 PM, Monday through Friday, or e-mail us.

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Q: Do you make grants to filmmakers?

A: No. Film Forum is a nonprofit cinema that exhibits films; however, we do offer a fiscal sponsorship program for filmmakers who need a nonprofit conduit for their fundraising. For more information click here.

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Q: Where are the nearest ATMs?

A: Local ATM Machines are located at:

  • HSBC - Varick Street & W. Houston St.
  • McDonalds - Varick & Downing St. [1 block above Houston]
  • CHASE - Hudson Street & Charlton Street
  • CHASE - NE Corner of W 4th Street & 6th Avenue
  • CITIBANK - 3rd St & La Guardia Pl
  • CITIBANK - 7th Ave & NW corner of Christopher St
  • BANK OF AMERICA - East side of 6th Ave @ West 8th Street

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Q: How do I locate a page or piece of information on your site?

A: For information about a specific film, use the Search field in the right-hand toolbar.

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